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When do I call 911?
911 is meant for EMERGENCIES only. Do not use 911 for directory assistance or non-emergency assistance.
Examples of 911 Emergencies:
- Someone breaking into your home now or one of your neighbors' homes
- Traffic accidents
- Fights or displays of weapons
- Any medical emergencies
Examples of Non-Emergencies:
- Abandoned vehicle
- Loud party
- Barking dog
- Power outage
- Remember 911 is not for jokes, it is for those who need help.
- Never make a test call to 911. These test call occupy the dispatcher and tie up phone lines and equipment. The telephone company has designed 911 to be highly reliable, so it will work when you need it. Please keep the lines free for people who have EMERGENCIES.
- Never call 911 and hang up. If you accidentally call 911 DO NOT hang up, let the dispatcher know that you accidentally called. Enhanced 911 systems display to dispatchers both the calling telephone number and the location of the telephone. Most policies on "hang up" calls are to call back and attempt to verify if there is an emergency. If a dispatcher cannot verify, units are sent to the address. This ensures that a person who is incapacitated can receive help without having to talk on the phone. Unfortunately, most hang up calls are false and tie up valuable manpower and equipment, which may be needed elsewhere.